Please tell me how to properly draw up an application in connection with poor-quality provision of public services. and got the best answer
Answer from [guru]
First, draw up an ACT with neighbors. Like this:
ACT
December 02, 2009 St. Petersburg
We, the undersigned, residing in the house at: ... have drawn up this act as follows:
From ... 2009 to ... 2009 inclusive in the living room gr. ..in our apartment at the above address there was no heating at all - the riser was turned off.
From...g. and by ... g. inclusive in the living room gr. ..in our apartment at the address indicated above, heating services were improperly provided - the batteries warmed up unevenly, the air temperature in this room during the specified period was 13 degrees C.
Tel. ..to the emergency dispatch service... written appeals addressed to the director of the Managing Organization... with the requirement to take temperature measurements and restore heating and draw up an act were repeatedly ignored.
The time limit allowed by the regulations for a break in heating - 24 hours - was repeatedly violated.
The act is drawn up in two copies, one remains with you, the second is attached with a CLAIM and sent to the MA.
Claim
due to unsatisfactory quality
utilities
Director ______________________________
(please provide full name)
artist and address)
from _____________________________________
(Please enter your first and last name,
________________________________________
patronymic and address)
CLAIM
Since "__" __________ ___ I live (or am the owner of
apartments) in a house serviced by your organization (order
dated _________ N __, privatization agreement dated _________ N __).
As a provider of public services, your organization
is obliged to provide me, as a consumer, with services corresponding to
in terms of quality, the mandatory requirements of standards, sanitary
rules and regulations, established standards and conditions of the contract, and
as well as information about utilities.
Consumer properties and mode of service should
comply with the established norms for heat supply,
power supply, cold and hot supply, sewerage,
gas supply.
I fulfill my obligations: I regularly pay for utilities
services.
Your organization is fulfilling its obligations inappropriately
manner. Improper performance was expressed in the fact that __________.
These violations are contrary to the requirements of the Law of the Russian Federation "On
protection of consumer rights", according to which the performer is obliged
provide a service, the quality of which corresponds to the terms of the contract,
Rules for the provision of public services to citizens, and the consumer
has the right to ensure that public services are safe for
his life, health, and also did not harm his property.
Based on Art. 27 - 31 of the Law of the Russian Federation "On the protection of the rights
consumers", Rules for the provision of public services to citizens
I beg:
1. Up to _________ on your own and free of charge
eliminate these shortcomings by doing the following: _______
____________________________.
2. By _________, compensate for the losses caused to me: ____
_________________________.
Please respond in writing.
If my claim is rejected, I will have to contact
court for the protection of their consumer rights and, in addition to the above,
I will demand compensation for the moral damage caused to me and
payment of a penalty
Upon satisfaction of the claim, the court may also impose a fine in
budget in the amount of 50% of the value of the claim for non-compliance with the voluntary order
meeting consumer requirements.
I propose to resolve the dispute out of court.
Signature ____________________
Date "___" _________ 200
But the court is not a panacea. Very effective appeals to the prosecutor's office and Rospotrebnadzor with a request to punish the director of the MA under Art. 14.7 of the Code of Administrative Offenses of the Russian Federation
"APPROVE"
Head of HOZU ___________________ Semenova G. G.
"____" ______________ 20___
We, the undersigned, are a commission composed of:
_
__________________________________________________________________________ _________________
position, surname, name, patronymic signature
__________________________________________________________________________ _________________
position, surname, name, patronymic signature
have drawn up this act stating that __________________________________________________________ has been acquired
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
worth _______________ rub. _______ cop.
_______________________________________________________________________________________________
in words
Purchased from the organization ________________________________________________________________________________
according to the consignment note No. ____________________ dated _____________________ 20_____
_______________________________________________________________________________________________
and invoice No. _______________________ dated _____________________________20_____.
_______________________________________________________________________________________________
Were used for ___________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
In use (structural unit) ___________________________________________
_______________________________________________________________________________________________
________________________________________________________________________________________ MARCHI.
... : what does it have to do with it we? we - commission censorship department for declassification already ... he was accommodating and against our composition commissions didn't mind. True, he tried ... : “ACT October 16, 1941 we, undersigned, carried out execution sentences ...
Settlement) ACT We, undersigned, members of the precinct electoral commissions _______________ __________________________________________________________________________________ (full name ... (full name of members and commissions) amounted to real act...
to the district electoral commission. 2.2. to the district electoral commission are submitted: Numbered and... (or) invalid signatures amounted to five percent or more ... September 2016 We, undersigned, support the nomination of a political...
In the meantime, my case was in the magistrate's court at the 3rd judicial district of the Moskovsky district of Kaliningrad. All this time I studied the protocol and the resolution, which the gays wrote to me at a time. Every day I found more and more new jambs, built tactics and strategy. Somewhere in a week I discovered that in the column Place and time of the consideration of the case on an administrative offense, this letter turns out to have also written the date of the court! Well, I went to clarify, went to the secretary, so they say, why is the date here, there is no agenda, I am a law-abiding citizen, I don’t want to be late for the court. The secretary was so nervous) that like you all go here ???, for whom do you all consider me here ??? In general, I smiled sadly, because I imagined what was waiting for me here)), that no one would stand on my side here, this is already 100%.
I don’t understand why world courts ... So anyone can judge. Just sit, listen to what they tell you, and then just approve the protocol and that's it. It's just like I came to agree, and they told you - no, we won't agree)). People in uniform are always right or something ??? This is what we are trying to refute here!
Be sure to composeACT OF MEASUREMENTS and. Download the letter from the DOBDD below, take the characteristics and application from the place of work, certificates of dependents, draw up own scheme APN, do not forget the photos of the place supposed APN. Can do witness explanation in writing (optional, the secretary can also record). All this can help you, but I can’t guarantee it, because I repeat, the judges look at us as the persons on whom the protocol was drawn up, which means that you are initially guilty for them. I even brought satellite photo(the justice of the peace did not accept it, citing the fact that it was impossible to identify the place. Each document must be accompanied by a written request. . It's not a bad idea to make another request to the traffic police about the accidents you have committed and the APN over the past, say 5 years. This will help if you are disciplined driver, but if you have a lot of violations there, then it will play against you. I did, but the judge did it earlier. When I came to get acquainted with the case, I found a ready-made certificate there. By the way, I am an exemplary driver. five years - 5 violations, one per year, and one for tinting, and 4 for speed, slight excess, fines of 100 rubles. for the plan according to the decrees, write they say, I don’t feel sorry for 100 rubles. aggravating circumstance! This is what they wrote to me in the resolution: Previously, I was brought to administrative responsibility! That's it! Think next time, let him write out or wrestle with the sergeant better!
ACT OF MEASUREMENTS
Ivanov Ivan Ivanovich
Residing at:
Kaliningrad, st. Ivanova, 1-10
We, the undersigned
Sidorov Sidor Sidorovich, residing: Bagrationovsk, st. Sidorova, d. 1, apt. one;
Petrova Elena Petrovna, residing: Kaliningrad, st. Petrova d.5, apt. 2
On October 22, 2010, we measured the marking 1.6 in the area of the 10th kilometer of the Kaliningrad-Bagrationovsk road.
The measurement was carried out within the same boundaries and in the same place, which are indicated in the protocol 39 of the KG No. 000000 on an administrative offense dated October 21, 2010.
A GIANT tape measure was used to measure.
The measurement was taken at 15:15 in the daytime.
The measurement was carried out Ivanov Ivan Ivanovich .
During the measurements it was found:
__________ Sidorov Sidor Sidorovich
__________ Petrova Elena Petrovna
ACT OF PHOTOGRAPHY
Highway Kaliningrad - Bagrationovsk (10th km)
Ivanov Ivan Ivanovich
Residing at:
Kaliningrad, st. Ivanova, 1-10
We, the undersigned
Sidorov Sidor Sidorovich, residing: Bagrationovsk, st. Sidorova, d. 1, apt. one;
Petrova Elena Petrovna, residing: Kaliningrad, st. Petrova d.5, apt. 2
We have drawn up this act as follows:
On October 21, 2011, we photographed a place in the area of the 10th kilometer of the Kaliningrad-Bagrationovsk road.
Photographing was carried out within the same boundaries and in the same place, which are indicated in the protocol 39 of the CG No. 000000 on an administrative offense of October 21, 2010.
A 3.2 MPix Nokia camera was used for photography.
Photographs were taken at 15:55 in the daytime.
Photographing conducted Ivanov Ivan Ivanovich .
__________ Sidorov Sidor Sidorovich
__________ Petrova Elena Petrovna