The Buyer Protection program together with the Escrow payment processing service, which largely replicates the eBay buyer protection scheme, is designed to protect the interests of the buyer of the Aliexpress site. And buyers of this auction who are familiar with the dispute procedure can draw many analogies. Although it should be noted that Buyer Protection is more flexible and provides more opportunities to get your money back than eBay Buyer Protection. The main element of the scheme is the Escrow service. It is they who protect your money until you yourself confirm receipt of the order on time and are completely satisfied with the quality of the product. To solve all problems with an order and its delivery, there is a concept - a dispute (dispute), which is the main tool for resolving various unpleasant situations that arise during the transaction between you and the seller. You can open disputes without any restrictions. There are no sanctions for opening them frequently on the part of the Aliexpress administration (an account can be closed on eBay).

Some unscrupulous sellers or outright scammers (and there are some here) may ask you to close the transaction by confirming the receipt of the parcel before its actual receipt - this is a scam, do not do this under any circumstances! If you follow the lead of such dealers, then after confirmation of receipt of the order, the money paid will be transferred to the seller and the chance of receiving your order will tend to zero. Aliexpress Buyer Protection immediately ceases to apply after confirmation.

Dispute

Screenshot from Aliexpress.com

The next step is very important and the result of the dispute largely depends on the completeness and accuracy of entering data at this stage. You will have a form in front of you that needs to be filled out. It consists of two points - choosing the reason for the dispute and choosing a solution that satisfies you.

Screenshot from Aliexpress.com

1. Select the reason why you want to open a dispute. Here you need to indicate whether the goods have been received, problems arose after receiving them (defects, non-compliance with the description, incomplete set, damage, counterfeit, etc.) or whether the order has not yet been received by checking the appropriate box.

1.1 The order has not yet been received Did you receive your goods? No.

If item has not yet been received, then you will be asked to select or indicate your reason why the order was not delivered. Most often, this reason for a dispute is chosen when the delivery time is exceeded or in case of problems with the seller sending the goods or providing a false tracking number. There are several common reasons to choose from:

Transportation problems

• delay in delivery when, using the tracking number, we observe significant delays in the delivery process (long delay in the last stage of delivery) and there is a suspicion that the package has been lost.
• The transport company returned the parcel to the seller. There may be several reasons for this - indicating an incorrect address, exceeding the investment value limits for the recipient's country in the case of courier services, or an attempt to send prohibited goods.
• No tracking information provided. Most often, sellers provide tracking numbers that have a non-standard appearance or do not comply with the structure according to UPU standards. But remember that this is not a reason to panic; perhaps the seller has chosen a non-standard shipping method. Read more in our article about non-standard delivery methods.

Problems at customs

• Your order may be delayed by both Chinese and your customs for a variety of reasons. This could be exceeding duty-free limits, or an attempt to transport prohibited items.

Other reasons

• The order was sent to the wrong address. This could be the seller's fault, your mistake in providing the address, or problems on the side of the transport company.

Screenshot from Aliexpress.com

1.2 The next and most common reason for opening a dispute is receiving a low-quality product that does not correspond to the sales description. In most cases, this is due to the general level of quality of Chinese items at very low prices, which so attract naive customers from all over the world. If you encounter this problem, then do the following - select the item Did you receive your goods? Yes and choose the exact reason.

Product does not meet the description

• Other materials were used, incorrect color, size, functionality, etc.
• Doesn't work properly or at all.
• Low quality.
• Counterfeit product (yes, the Chinese even counterfeit the products of their well-known manufacturers, not to mention well-known Western brands). They will ask you to destroy the goods.

Quantity of goods in order

• There are fewer goods in the parcel than were ordered
• An empty package was received. This may be the fault of not only the seller, but also the postal employees. Therefore, parcels should be checked before receiving.

Damage

• The package or attachments were received damaged.

Transport problems

• A common occurrence is when, instead of expedited and more expensive delivery, the seller sends using a cheaper method. This is 100% the fault of the seller, who must compensate for all costs.

Screenshot from Aliexpress.com

2. In the second part of the form you will be asked to choose a solution that would fully satisfy your requirements.

2.1 First, select the amount to be reimbursed Refund. Choose compensation according to your situation.

• Full Refund– full refund of money spent.
• Partial Refund– partial refund of funds spent. If you select this option and receive a partial refund, the possibility of reopening the dispute becomes impossible.

2.2 Secondly, indicate your consent to return the goods or refusal to return. Please note that returns are paid by the buyer and shipping costs may be greater than the cost of the purchase itself.

2.3 Thirdly, in a special form, describe all your complaints about the quality of the goods or delivery, requests for compensation and any other information important in this case. All text should be written in English, clearly and easily understandable. It is also highly recommended to attach detailed photo/video documents to confirm your words about a low-quality product. To do this, press the button Add Attachments and provide links to photo/video files on your computer. The size of each file should not exceed 2 MB.

After entering all the data into the dispute form, you must click the button Submit and the dispute will be officially opened. All conditions and history are summarized in a special form: Dispute Detail.

From this moment on, the seller must study the terms of the dispute and confirm his participation in solving the current problem. He is given 5 days to do this, and if during this period the seller does not make contact, the dispute is automatically closed in your favor.

The buyer may change the terms of the dispute during the entire period of the dispute - Modify or close the dispute - Cancel Dispute, for some reason.

Screenshot from Aliexpress.com

The progress of the dispute can be tracked in your personal account on Aliexpress in the Transaction/ Refunds & Disputes section.

Screenshot from Aliexpress.com

In the process of conducting a dispute, you and the seller must come to a “same denominator” and get a solution that satisfies both. If the seller agrees with all your arguments and conditions, then you will receive a full refund of your money. You will be notified of this via email. A period of 7-10 business days is allotted for refunds.

Screenshot from Aliexpress.com

In cases where the seller does not agree with the conditions and rejects requests for return/exchange of goods - Supplier Denied Refund Request, You can do the following:

1. Change the terms of the dispute Modify Dispute Details to be more loyal to the seller, since you should not forget that not only he may be to blame for the current situation, but also you, for example, ordering a Moncler down jacket for $50 and “unexpectedly” receive a thin, poorly sewn jacket.
2. Convert a dispute into a claim Claim. To do this, press the button Escalate Dispute on the dispute management page and confirm our consent to Aliexpress accepting an arbitration decision.

In this case, you will have to provide additional evidence of your case depending on the situation and write a new message to the complaints team. If evidence from the buyer was not provided within 7 days, a positive decision will be made in favor of the seller.

The decision on the complaint is made by the complaints team Complaint Team and always consists of offering a full or partial refund. The decision made is always final.

A claim, like a dispute, can be closed - Cancel Complaint until the decision of the Aliexpress administration. Only here you should indicate the reason why you decided to withdraw the claim. For example, receiving a package after opening a claim or receiving a refund from the seller.

It is now quite popular for us to order a variety of goods on the Chinese website Aliexpress. There are many sellers there, but the system itself is responsible for delivering the goods. The system protects the buyer and, if the goods did not arrive or arrived with a defect, a dispute must be opened.

So, when to open a dispute on Aliexpress if the goods have not arrived, how to do it correctly in order to receive maximum compensation. As a rule, trusted sellers do not slack, but even the best employee can get tired and, when sorting the hundredth parcel of the day, make a mistake, make a mistake in the size, or misplace it.

Even in the most difficult situation it will lift your spirits

Important! If the product arrives incorrectly and is not complete, you don’t need to immediately rush to extremes and think that you have been fooled. Perhaps this is just a mistake and the seller, when he finds out about it, will do everything to compensate for the inconvenience. But you need to open a dispute, conduct it and end it competently.

When to open a dispute

First of all, you need to understand that a dispute can be opened as long as the order’s buyer protection period has not yet expired. The system automatically provides such protection free of charge for each product, and within this period the parcel should definitely arrive, the buyer will be able to check its quality and, in case of claims, open a dispute during the period when the protection period has not yet expired.

Factors on which you can open a dispute:

*Item is damaged.
*The product has defects.
*The product sent by the seller is similar, but different from the one shown in the photo at the time of sale.
*If the material or size, the pattern does not match what was stated in the description.
*Product does not match in color or size.
*If the package has not arrived, and there are literally a few days left before the buyer protection period expires. In such a situation, it is imperative to open a dispute so that, at a minimum, the buyer protection period is extended.

How to open a dispute

In the video you can see how and when to open a dispute if the goods have not arrived. To open a dispute, you need to go to the order page in your account. In the “My Orders” menu, select the specific product for which you want to open a dispute.

It is worth paying special attention to the “Open a dispute” button and next to it there will be a “Confirm receipt of order” button. After paying for a specific product, the buyer’s money goes into storage and the site administration keeps the money there until the person presses the “Confirm receipt of goods” button or until the buyer’s protection period expires, and there are no complaints during this period.

Important! When paying, during shipment, and even at the time of receiving the goods, the seller receives nothing. The site administration transfers money to him only after the buyer confirms receipt of the goods.

If you decide to open a dispute for a specific product, you need to select the appropriate button. Next, a list will appear with possible reasons why a dispute is opened. You need to choose a reason and write additional comments if you wish; photos and videos of the received product are welcome.

When to refuse to open a dispute:

1. If 5-10 days have passed since the payment of the order, and the seller has not yet dispatched the goods. Here you need to look at what maximum limit the seller sets for sending a parcel; as a rule, this period takes up to two weeks and it’s definitely not worth it to rock the boat and do anything earlier.
2. Newbies begin to sound the alarm if the seller asks to extend the time to place an order. In fact, sellers, even with weak ratings or negative reviews, still asked for concern by asking you to extend the deadline. However, if the seller refuses to send the goods at all and cannot explain the reason for this, then a dispute in such a situation can and should be opened.
3. If there is still a week left before the end of buyer protection, then do not rush to open a dispute. After all, the goods may arrive in the coming days. If there are 1-2 days left before the expiration date, and there is no product in hand, then a dispute can be opened.

Experienced buyers of this site advise to wait for the parcel, and not to open a dispute in advance. Because if the product is unsuitable and the dispute was not opened in advance, then you will be able to receive the full amount for it. If you open a dispute earlier, you can return half the cost, but not the entire amount. In such a situation, it is considered that the goods have left China and the seller is already responsible for it.

Advice! After sending the goods, the seller sends a tracking code by which the buyer can track his parcel. You can track the direction of its movement about a week after sending it.

The argument must be conducted correctly

When a dispute is opened, the page for a specific product will look a little different. If you scroll down, there will be a window for correspondence with the seller, where the main dispute is taking place. During a dispute, many people engage in active correspondence on a specific issue. The seller offers ways to resolve the conflict: replacement of the product, compensation for its full or partial cost, discounts on further services.

Important! As soon as the buyer agrees to one of the seller’s proposals, the dispute will be closed and it will no longer be possible to return to it.

Most sellers conduct disputes in English. Increasingly, there are stores that do this in Russian, using a contextual translator. Often the dialogue in such a situation turns out awkward; here it is still better to choose the universal English language.

Salesman does not answer

In order for the seller to respond and offer his own solutions to the problem, the system gives him three days. There is even a counter installed on this page. If the seller does not respond within the specified time, the system resolves the dispute on the terms set by the buyer.

If there is a dialogue, but the parties are unable to reach a compromise, the site administration joins the dispute. Then the dispute is conducted separately, both points of view are considered and the issue is resolved taking into account the written rules of the site.

Important! You can not only open a dispute on Aliexpress, this is the first step. Then it is fought, then the argument can be escalated or won.

When the dispute is won, the money will be returned to where the buyer paid for the goods. If you ordered expensive goods on Aliexpress, then for insurance you need to open them, recording everything on video. Then possible defects, if they exist and the goods arrived in this form, will be easy to prove and show. Such video recordings are irrefutable evidence.

Perhaps you should give up Chinese purchases, because soon there will be .

This is basic information on the topic of how and when to open a dispute on Aliexpress if the goods have not arrived. It is important to clearly assess your strengths and capabilities. In many cases, fussing and starting an argument in advance is not recommended.

How to get an additional discount on Aliexpress?

To save even more, this tip will be useful to you. There is a service with which you can get back from 2.5% to 15%. It works quite simply. Register using this link, buy according to the instructions, when the product arrives and you mark it, 2.5 to 15% is credited back to your account, depending on the product purchased. This money can then be withdrawn to a card, mobile phone account or electronic money account. Of course, if the goods did not arrive to you and your money was returned, then you will not receive a discount. But when you receive goods and constantly buy, a constant discount never hurts.
Some doubt it, wondering how this could work. But it's simple. Many online stores have referral programs: you refer a buyer, and then receive a portion of the income from this buyer. But what prevents you from bringing yourself and receiving rewards for your loved one?

We hope our article will be useful to you. Tell us about your experience of opening a dispute on Aliexpress in the comments.

4.5 / 5 ( 8 votes)

Negotiations with the seller when conducting a dispute on Aliexpress do not always lead to the desired result. It often happens that sellers underestimate the amount of compensation or refuse to refund money at all. The Aliexpress administration helps resolve such a conflict. The time frame for consideration of a claim is not regulated and may drag on indefinitely, depending on the complexity of the situation.

How to convert a dispute into a claim on Aliexpress

An aggravated dispute is the transfer of the dispute to the Aliexpress court under the control of a mediator. The decision made by the Aliexpress mediator is final and is not subject to further consideration.

In order to convert a dispute into a claim, you need to click the “Escalate Dispute” button. It becomes available if the seller rejects the buyer's demands. If within 15 days the conflicting parties are unable to reach mutual agreement, the dispute automatically goes to mediators. Once you have converted a dispute into a claim, you will have to be patient. answer all questions from the mediator and, if necessary, provide the required evidence. The process of considering an aggravated dispute occurs according to the principle: “Only the mediator asks questions!” The parties only respond when asked.

Statuses of aggravated dispute

An aggravated dispute can have several statuses:

• Initial familiarization or clarification of the decision (Processing);
• Waiting for other party's response;
• Waiting my response;
• Waiting for both party`s response.

During initial review or clarification, the time frame may take from one to several weeks. The response time for seller and buyer is usually limited to 7 business days. Although Aliexpress notifies both parties of the status of an aggravated dispute via email, the buyer is advised to independently monitor the status of the claim. In this case, ignoring cannot be allowed, since if the buyer does not respond within the prescribed period or does not provide the required evidence, the dispute will be closed in favor of the seller.

Monetary compensation is discussed in several stages. At the first stage, the buyer will have to reconsider the seller's offer. To view the proposed compensation amount, click the “View seller solution” button.

You can refuse the offer by clicking the “No Thanks” button. This action will not be reflected in the dispute history. In this case, you will have to wait again for the decision of the Aliexpress mediator. When answering the mediator’s next question, the buyer can provide additional evidence by clicking the “Respond Now” button.

If you accept the seller's decision, the dispute and order will be automatically closed, and the agreed amount will be paid to the buyer within the regulated time frame.

You can view all the actions of both parties in the history of the dispute.

How to cancel an aggravated dispute?

If you decide to cancel an aggravated dispute, click the “CANCEL ARBITRATION” button. After this action, the order will be automatically closed, and the money will be transferred to the seller in full. Please note that re-sending the goods by the seller is not grounds for closing an aggravated dispute, because the final result will be known only after receiving the parcel. The dispute is closed only if the problem is resolved in your favor. For example, you received a package that was delayed in transit, and the received product fully complies with the characteristics stated by the seller. Re-shipment of the goods is expected without closing the aggravated dispute.

Decision on the claim

A decision in favor of the buyer in case of escalation of a dispute can be made in the following cases:

• The seller agreed with the buyer's request;
• The decision on the claim was made by the Aliexpress mediator.

And in the first. and in the second case, the buyer will receive a corresponding notification by email. In your personal account in the “Operations” section, opposite the corresponding order, information about the closed dispute and the amount of compensation will appear. Details of a closed dispute can be viewed by clicking on the “View data” link.

Your order status will also change. If until now the status was “Pending confirmation”, then after the dispute is closed in favor of the buyer with a refund, the status will be “Payment processing”.

You can find out at what stage the refund processing is in the “Payment” tab on the order page. In the “Refund Information” section, the fact of the refund being made and the status of this refund will be indicated. According to Aliexpress regulations, refunds are made within 7-10 business days.

Conflict situations on the AliExpress website are resolved through disputes. But in order to conduct a dispute correctly and be guaranteed to win it, you need to follow a clear algorithm. When should I open a dispute on AliExpress if the order protection time is running out? Let's figure it out.

Order protection

Let's look at what order protection time is and why it is necessary to monitor the protection timer.

Order protection is a service specifically designed to protect the buyer from the threat of fraud. Firstly, the paid amount does not immediately go to the seller’s account, but is stored on the site’s accounts. In order to receive your money, the seller must respond to all your questions and problems that may arise during the process of sending the goods. He will receive the full amount only after the successful completion of the order, when you pick up the goods and are satisfied with them. Otherwise, there is a dispute system: you can open a dispute if the size of the item does not fit, or if it vaguely resembles the product that was shown in the seller’s picture.

You can open a dispute throughout the entire protection period. You can monitor the deadlines using a special timer in the order description. Most often, the protection period corresponds to real time, during which you must receive the product, inspect it and, in case of a problem, contact the website. If delivery takes 35 days, the seller sets a period of 40 or 50 days, although sometimes the protection period can initially reach 80 days.

What should I do if the goods have not arrived and the protection time is almost over?

When working with AliExpress, the main thing is to monitor the order protection time. While the timer is in effect, you have the opportunity not only to punish the seller for a low-quality product, but also to return the full purchase price. However, often the package does not arrive on time.

What to do if there are only a few days left before the end of the protection period, the goods have not arrived. In such cases, it is worth extending the order protection time. But some careless sellers, relying on your ignorance, may refuse to extend the order protection time and ignore the application. What to do in this case? When exactly do you need to open a dispute on AliExpress if the order protection time is running out?

You have two options. The first is to immediately open a dispute about the extension of protection. It is best to start a dispute a few days before the end of the order protection period, but even if you miss this moment, you have two whole weeks to open a dispute regarding the lack of goods or its malfunction. However, in this case, you risk losing the opportunity to get your money back, since once the dispute is over, it is no longer possible to open it again. Therefore, keep an eye on the timer, especially if the time is approaching the end.

Standard methods for resolving the issue: extend the time or open a dispute

If the goods are not delivered on time, a dispute must be opened 5 days before the end of the protection period. This time is enough to decide whether you will extend the timer or go straight to the argument.

In this case, you have several options:

How to open a dispute if the protection time has expired?

Is it possible to open a dispute after the end of the order protection period and how many days after the end of the timer can this be done? Until recently, such an operation was impossible. After the protection period expired, the goods simply disappeared, and the only way to restore justice was to file a complaint against the seller. Since some sellers actively used this, the site administration made it possible to activate a dispute within 15 days from the end of the order protection period.

To start a dispute, follow these instructions:

Keep in mind that during these 15 days you can open and close a dispute several times, even if there is only one day left, but when this period ends, you will not be able to activate the dispute. Be especially careful if the problem situation occurs during the holidays.

In this case, after all the deadlines have been completed, all you have to do is send a complaint against the seller, but even this cannot guarantee a full refund, unlike a dispute.

So, how long before closing an order should you open a dispute? The best option is not to rush, wait until there are 10-5 days left on the timer, and only then begin to act. There is no point in ordering a product if you open a dispute 5 days after it was shipped.

Network users always leave excellent reviews about the capabilities of the Aliexpress online store, because on this trading platform you can profitably purchase any goods in any quantity at surprisingly low prices. More than a thousand people from around the world make purchases on the site every year, enter into deals for wholesale orders and choose products sold directly from the manufacturer’s warehouse. To resolve all issues between buyers and sellers, the resource’s creators have developed a conflict resolution system that allows customers to contact sellers through the administration. Additionally, you can find out important points regarding deliveries through personal messages and email correspondence. When the problem is not resolved within a certain period of time, you can open a dispute on Aliexpress.

In what cases should you open a dispute on Aliexpress?

Users of the trading platform who have difficulty receiving the purchased product open a dispute to prove their rights or get their money back. To do this, first, in the “my orders” section on the Aliexpress website, the status of the purchase is checked: it can be shipped or awaiting its turn. For each type of product there are separate delivery times, which are at least 15 days, and given the distance between countries, most often the package arrives 30-50 days after payment. Trusting their seller, many customers do not worry and wait until this period ends, but in some cases, it is safer to ask about reimbursement of expenses or a refund. Since the goods are paid for before packaging and shipping through the system, all transactions and actions of the buyer are recorded automatically, and this is a guarantee of a refund in the event of unforeseen situations or a conflict between the buyer and the seller.

Often buyers are not satisfied with the appearance, color scheme or quality of the items received. Based on the photographs provided by some sellers in the product card, it is not always possible to determine what quality it is, and if the price is 1-10 dollars, then you can expect that the purchase will not live up to expectations. In this case, when opening a dispute, you can indicate the reason for the claim as “Difference in color, size, design or material.” It can mean the wrong color of the item sent, not the same as you indicated in the application, or the difference between the image of the product and its real appearance.

Another reason for creating a dispute (dispute) is a claim about the quality of the material “Low quality (for example, a T-shirt easily tears)” or the size “Size”. When they send you jeans one size smaller, or a metal cup instead of a ceramic one, and cotton underwear turns out to be synthetic, feel free to open a dispute.

Before opening a dispute on an order on Aliexpress, you can try to negotiate with the seller through private messages. Often suppliers meet halfway, reduce the price, return money or agree to exchange the purchased product.

How to prepare for opening a dispute (dispute) regarding a product on Aliexpress

Opening a dispute (dispute) is the last opportunity to return money when purchasing goods on the site. If you are denied, the decision will be final, so you must carefully consider your claim, gather information, and prepare to create a dispute. In many cases, the reason for refusal is a lack of arguments and a thoughtless opening of a dispute. In addition, fraudsters use the opening of a dispute on Aliexpress, and in the absence of solid evidence, the administration has the right to refuse to pay you compensation.

Options for opening a dispute(s):

• If the transaction protection period has passed and the goods have not arrived, or about 60 days have passed since payment for the purchase, then a dispute is opened with the condition “goods not received”
• When a defective product arrives or items are not the same model or color as you specified
  
• If electronics and computer equipment arrive, then the issue of returning money needs to be thought through more thoroughly.
  

To open a dispute in the last two cases, you need to provide direct evidence of what product you ordered, what color you chose, a specific model or modification. To do this, you need to take a screenshot of the order (from your account), make a copy of the correspondence with the supplier, and also attach a photo of the received product. You will also need to write a claim in English and justify the reason why you want to return the money or make an exchange. When the device is broken or does not work correctly, for example, Wi-Fi does not turn on for the purchased phone, you need to attach logs and screenshots to the letter, the presence of which will increase your chances of winning the dispute.

Opening a dispute on Aliexpress

When the package does not arrive 30-35 days after payment, go to the “My Aliexpress” / “My Orders” section of the website, where the orders placed, their status and price are displayed. Opposite the picture with the selected product there will be a link “Open dispute”, which you need to click to go to the menu. It will list all types of claims, including those described above, and you can specify the amount of compensation required.

If the product arrived intact, but you are unhappy with its appearance or the quality of the material, then you should not indicate the full purchase price. After the dispute is opened, the order goes into “Dispute started”, then negotiations with the supplier begin, which must be conducted in the dispute dialog box itself.

How to negotiate and bargain in a dispute

The purpose of the dispute is to obtain money as compensation for defective or low-quality goods. You must put forward your demands, and the seller makes his suggestions in response. It is necessary to bargain within the framework of a dispute (not counting personal correspondence with the seller), because the details of the negotiations are important for the Aliexpress administration, which makes the final decision.

If the seller’s conditions suit you, then you can agree with them by clicking “Accept”; if you want to continue the dispute, then select “Modify” or transfer the dispute to a claim (Escalate dispute). Important: after you click Accept, the dispute will be closed at the last sentence and you will no longer be able to file a claim for this order. When the buyer or supplier accepts the terms of the dispute, the status of the order changes and scammers often take advantage of this, so be careful.

Cancellation of a dispute (dispute)

If you have not yet received the goods, the deadline for receiving the parcel has not passed and the order is protected by the system, then you can refuse the dispute by clicking “Cancel Dispute”. If necessary, a new dispute can be opened for this order. At the same time, when the order protection period has expired and you have canceled the dispute, it will be impossible to open it again. You also cannot open a second dispute when you received the goods and indicated this in the first dispute.

The seller wants to close the dispute

This situation happens when the package with the goods has not yet been received, and the track number for the order does not work. You may be in a hurry to open a dispute, but the supplier asks you not to rush. If you decide to meet him halfway, you need to make sure that if necessary, you can open a dispute again. To avoid fraud on Aliexpress, click “Cancel Dispute” only if you are absolutely sure that you will not be deceived. A dispute is your only chance to prove your rights and get your money back.

If the seller accepted the dispute but does not answer the questions, then your claims will be satisfied unilaterally after a certain period (watch the counter).

If the seller rejects the dispute (dispute)

When the goods do not arrive on time and the seller does not respond to the dispute or rejects it, you can file a claim with the Aliexpress administration. Then the dispute will be resolved quickly. To reduce the time it takes to consider a claim, provide as much evidence as possible of the seller’s guilt and protect your consumer rights. This situation has its pitfalls: the claim may take a long time to be considered, or a decision may not be made in your favor.

When to expect a return of money under a dispute

Money for the product is returned after a dispute in the same way it was paid, within 10 days. If you used a card when paying, they will immediately go to your account. When using electronic payment systems (Webmoney, Yandex, QIWI, etc.), the return takes longer, since weekends and holidays are taken into account. If you win the dispute, but the money has not been transferred to the card, then you need to clarify the issue first with your bank, and then write to representatives of the Aliexpress administration.

When working with the Aliexpress trading platform, you should always defend your rights as a buyer, but you should not rush to open a dispute either. This function works effectively to return money, but you must also be careful and justify your claims. The order may be frozen, cancelled, and parcels are sometimes sent back to the seller (cases at customs). Also think carefully about the advantages of the supplier’s offers, carefully monitor the status of the order and the timer counting down the time of the dispute.

Good luck in your disputes and happy shopping on Aliexpress!